Privacy Policy
Last updated: October 2026
Big Fish SEO Consulting (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We may collect certain personal information, such as:
- Your name and email address (via contact forms)
- Analytics data (e.g., page views, browser type, device type)
- How you found us when you send a form: the page you sent it from, and if you came from an ad or a tagged link, the ad click ID and campaign tags in that link
- If you book a consultation: your name, email and the answers on the booking form, and, with your permission, an audio recording of the call
- If you sign a proposal with us online: your name, practice name and email address, plus your IP address, browser details and the time you signed, kept with the signed agreement as the record of it
- If you pay us: the amount, date and status of the payment. Stripe processes it; we never see your full card or bank account number
This data is collected to help us respond to inquiries and improve the functionality and performance of our website.
How We Use Your Information
We use your information for:
- Responding to messages or inquiries
- Analyzing site usage to improve user experience
- Communicating with you when requested
- Keeping a record of signed agreements and payments, for legal compliance, fraud prevention and to show what was agreed and when
- Drafting our notes from consultation calls
Third-Party Services
We use trusted third-party tools to operate our website and services:
- Netlify for hosting and form handling
- Google Analytics for site traffic insights
- Google Ads to measure which ads lead to an inquiry or a booked call. When you send a form or book a call, we tell Google Ads. If you’ve allowed ad cookies, a form also includes a hashed (scrambled) copy of your email address, which Google uses to match the inquiry to an ad click.
- GitHub (if applicable) for site deployment and versioning
- Stripe for payments
- Cal.com and Zoom for booking and holding consultation calls
- Resend for sending email from our website (signing codes, signed copies, receipts)
- Anthropic (Claude) for help drafting notes from consultation call transcripts
These services may collect anonymized data in accordance with their own privacy policies.
Consultation Call Recordings
With your permission, we record the audio of consultation calls so we can focus on the conversation instead of taking notes. An AI tool transcribes the recording and helps us draft our notes. Recordings and notes are used only for our work with you and aren’t shared. Please don’t share patient names or details about your clients on our calls. If you’d rather we didn’t record, tell us before or at the start of the call.
How Long We Keep Information
We keep signed agreements, their signing records and payment records for seven years. Call recordings and notes are kept only as long as we need them for our work with you.
Your Rights
You have the right to:
- Request access to any personal data we hold about you
- Ask us to delete your information
- Opt out of non-essential tracking or communications
To make a request, contact us at [hello@thebigfishseo.com].
Cookies
We use cookies for analytics and, if you allow them, for ad measurement. The cookie banner lets you accept or reject ad cookies, and you can change your choice at any time. You can also control or disable cookies through your browser settings.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
If you have any questions about this policy, please contact us at hello@thebigfishseo.com.
We value your privacy and aim to be transparent in how we use your information.